Privacy Policy

SILK & BRICK respects your privacy and is committed to taking reasonable measures to protect your personal data.

This Privacy Policy explains what personal data we collect and how we use, store, and disclose it when you contact us, submit an inquiry, use our website, or provide information through advertising platforms such as Facebook and Instagram.

1. Personal Data We Collect

Depending on how you interact with us, we may collect:

• Full name
• Telephone number
• Email address
• Information about your property preferences
• Property type you are interested in
• Purchase purpose
• Approximate budget
• Expected purchase timeframe
• Information you voluntarily provide during communication with our team

We may also receive technical information provided by websites, advertising platforms, or communication services, such as the source of your inquiry and basic interaction data.

2. How We Collect Your Data

We may collect personal data when you:

• Submit a form on our website
• Submit a Facebook or Instagram Lead Form
• Contact us through WhatsApp, Messenger, Instagram, email, or telephone
• Communicate with a SILK & BRICK representative
• Request information about properties or real estate services

3. How We Use Your Personal Data

We use personal data to:

• Respond to your inquiry
• Contact you regarding your property request
• Recommend villas, condominiums, and other real estate options
• Understand your requirements, budget, and purchasing plans
• Compare relevant property projects
• Arrange calls, meetings, property viewings, or consultations
• Provide information about SILK & BRICK services
• Maintain records of communication with prospective and existing clients
• Improve our customer service, marketing, and advertising performance
• Comply with applicable legal and regulatory requirements

We will not use your personal data for purposes that are materially different from those described above without an appropriate legal basis or additional notice where required.

4. Sharing of Personal Data

We may share personal data only where reasonably necessary for the purposes described in this Policy, including with:

• SILK & BRICK employees, brokers, and authorized representatives
• Property developers or relevant property partners where necessary to respond to your request
• CRM, communications, cloud storage, advertising, analytics, and other technology service providers used in our operations
• Professional advisers or authorities where required by applicable law

We do not sell personal data to third parties.

5. International Data Transfers

Some of the technology platforms and service providers we use may process or store personal data outside Thailand. Where applicable, we take reasonable steps to ensure that personal data transferred internationally receives appropriate protection in accordance with applicable data protection requirements.

6. Data Retention

We retain personal data only for as long as reasonably necessary to respond to and manage your inquiry, provide our services, maintain appropriate business records, and comply with legal, regulatory, accounting, or dispute-resolution requirements. When personal data is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

7. Data Security

We apply reasonable administrative, organizational, and technical measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No electronic transmission or storage system can be guaranteed to be completely secure.

8. Your Rights

Subject to applicable law, you may have rights concerning your personal data, including the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion or restriction of processing in certain circumstances
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability where applicable
• Submit a complaint to the relevant data protection authority

Requests may be subject to identity verification and applicable legal limitations.

9. Marketing Communications

If you receive marketing communications from us, you may ask us to stop sending them at any time. You may still receive communications that are necessary to respond to an active inquiry or provide services you have requested.

10. Third-Party Platforms

When you provide personal information through Facebook, Instagram, WhatsApp, or another third-party service, that platform may also process your information under its own privacy policy. SILK & BRICK is not responsible for the independent privacy practices of third-party platforms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version and its effective date will be published on the relevant page of our website.

12. Contact Us

For questions about this Privacy Policy or requests relating to your personal data, contact:

SILK & BRICK
Email: info@silk-brick.com
Phone / WhatsApp: +66 91 698 9699
Website: silk-brick.com